How do I know which of my family members data is being shown in the athenaPatient app? Indicate your contact preferences for different types of notifications. Yes. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Seamlessly manage populations of any size across multiple EHRs. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. We will say "yes" unless a law requires us to share that information. After you verify your identity, the Patient Portal home will open. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Please do not expect a response on weekends or holidays. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. The Portal is not intended for use by anyone outside of the United States. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Deliver quality care more easily with support that lets you focus on your patients. The Practice Entities have no control over the security or privacy practices of these external websites. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). What should I do when I get the following error, We encountered a problem loading your data. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Where can I fill out medical forms before my appointment? We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. All other Portal support requests (e.g. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Toggle this switch to turn biometric authentication on or off. Your provider's office will make every effort to respond to your messages within a timely manner. Please. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The Portal does not respond to web browsers' Do Not Track signals. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). To do so: Adobe Acrobat is required to view and print forms on the portal. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. How do I ask a question about my account balance? If youve set up text messaging as your security option, the following message will appear: 2. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Urgent matters should not be dealt with via the Patient Portal. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Please try again in a few moments.? What do I need to access the Patient Portal? If you don't agree, don't use the Patient Portal. What if I dont remember my Patient Portal email? Find contact information and answers to frequently asked questions here. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. It is your responsibility to monitor these messages. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Click the desired form. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. In the meantime, you can always log into your Patient Portal using a web browser to check this information. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. In case of a medical emergency, call 911. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Registered Patients; Doctors etc. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. All other Portal support requests (e.g. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You will be notified if your Patient Portal service is discontinued. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. The Portal is not intended for use by anyone outside of the United States. Contact your provider's office and request a password reset email. powered by. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. From there, you will see an option labeled Linked Portal Accounts. You are using an outdated browser that is not supported on the Patient Portal. We may contact you for fundraising efforts, but you can tell us not to contact you again. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Current technology that balances capability with delight. You agree not to use Patient Portal to post or send or post any illicit or offensive material. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. How do I edit how my contact preferences for different types of notifications? Select the message type from the dropdown options based on the topic of your question. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We can share health information about you with organ procurement organizations. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. athenahealth reserves the right to make periodic updates and revisions to this Policy. These messages may contain information important to your health and medical care. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). I'm . trouble logging in, password assistance, access to family members information etc.) We will provide a copy or a summary of your health information, usually within 30 days of your request. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Where did they go? If you are authorized, a family access account can be created that will allow you to access selected family members' health information. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Indicate your contact preferences for different types of notifications. athenahealth is unable to respond to general support inquiries sent to this email address. Once there, you will see an option labeled Linked Portal Accounts. Note: This feedback form is NOT for medical questions or advice. This website and Patient Portal contain links to websites operated by other parties. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Click the Accounts icon in the lower right navigation bar. Accomplish meaningful clinical work on the go from your mobile device. Just find your QuickPay Code on your billing statement and you're ready to go. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. See how we work together to solve healthcares biggest challenges. Surpass your goals with the support of our expertise, technology, and data-driven insights. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). We will make sure the person has this authority and can act for you before we take any action. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Feel prepared from day one with personalized assistance and live support. Drive better RCM outcomes by gamifying your revenue cycle processes. This error occurs when there was an issue during the login process. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Select an available appointment from the calendar. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. How do I edit how my contact preferences for different types of notifications? The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. For current customers with athenaNet issues or who are seeking support. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. This feedback form is a one-way communication system. Select your provider and office location. This is because all messages that you send and receive in the Patient Portal are part of your medical record. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. Why doesn't anything happen when I click on a medical form? Click on the back arrow to return to the Patient Portal. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. This information may include: your. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. We can use and share your health information to bill and get payment from health plans or other entities. Please update your browser to continue using our site securely. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. For urgent matters, call 911. . The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. How do I register for the Patient Portal? Select your provider and office location. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. This will bring up a list of all the test results you have received. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Benefits of the Patient . Why doesn't anything happen when I click "View Detail" or "View Receipt?". As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Were located at 311 Aresenal Street, Watertown MA 02472. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Select the payment you would like to view. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. We are not required to agree to your request, and we may say "no" if it would affect your care. For your safety and security, your session is about to be logged off due to inactivity. Please notify us immediately if you believe the security of your Portal account may have been compromised.
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