Verification can help ensure real people write reviews about real companies. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. Fabulous Quality and Design! After 60 days, we will attempt to assist with repairs and/or obtaining . And then I received my scarf .. wonderful. Received the order but the box looks like its thrown somewhere. We use dedicated people and clever technology to safeguard our platform. The packaging, payment, etc. I ordered the wrong size and had to return the item. was ok but the delivery with UPS was HORRIBLE. 1,501 people have already reviewed JACQUEMUS. Buy collage-effect dresses and separates online now at NET-A-PORTER. Overnight shipping is available for $20. It was it left to sit in the pouring rain. You dont have to buy many Designer things to know that luxury products are sent in box. 2023 Trustpilot A/S. Also, Simon is on holiday. Bought it for my daughters 30th birthday. The PRODUCT IS AMAZING! Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. A member of our support staff will respond as soon as possible. I love your collections every year. Much better of you used dhl not ups. 2023 Trustpilot A/S. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. I received mine within 2 days of ordering and I live in Canada! I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love JACQUEMUS! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Avoid. Companies can ask for reviews via automatic invitations. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. The attention of detail with my order was exceptional. Also the condition of the leather was really bad. It was left on my porch in the pouring rain for two days. Also the shipping although very fast had a high price. Anyone can write a Trustpilot review. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. Thank you very much.I especially loved the packaging- as always :). Incredible quality, lots of compliments. Lists Featuring This Company Shoes Companies He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. I ordered the Grand Bambino bag. Anyone can write a Trustpilot review. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. You are very welcome to get in touch for size and styling advice or with any further questions on your order. If you are not getting responses or your item hasnt shipped after a long period of time, call them. I ordered the Grand Bambino bag. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm just a little bit disappointed with the site of the company. Anyone can write a Trustpilot review. Everything was amazing. We also ensure all reviews are published without moderation. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. then delayed it even more by not contacting UPS quick enough. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. Kendall's Edit; . Beautiful experience! They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. and the service is great and shipping is fast! Fast delivery, very nicely packed.Amazing product. It goes against our guidelines to offer incentives for reviews. Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. The ordering was easy and the quickness of the shipping was amazing. Pretty things in your Shop Jacquemus is great!!! I truly think this is human error and it will get better. I love JACQUEMUS! Thank you for the fast delivery. Take a brief survey about today's visit . It goes against our guidelines to offer incentives for reviews. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments Coinbase customer support number is online now. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. Really poor ordering from France to the UK. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. To find out more and learn how to opt out, please visit our You must have JavaScript enabled in your browser to utilize the functionality of this website. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. I love that it was delivered to me super fast! Shop the best in modern womenswear with the most recent collection from Jacquemus. It wont even fit a card in there. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. This is unacceptable. Initiative 1: Creating Jacquemus' first physical store in Paris. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Fabulous Quality and Design! was ok but the delivery with UPS was HORRIBLE. In addition, the fact of sending us a little booklet I find it super cool. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Quality is great! - Reliable internet access for 4-hour periods of time. Ordered a bag and returned it. JavaScript seems to be disabled in your browser. Thank you very much.I especially loved the packaging- as always :). So thank you Jacquemus!!! I love JACQUEMUS! I love my experience so far and definitely will buy more. The company was founded in 20019 by Simon Porte Jacquemus. Outstanding Customer Service! They had 150 employees at the beginning of 2022 and now have more than 500. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Got this a gift for my wife, she fell in love with it! Hope i could get an answer as soon as possible. I started emailing customer service, messaged the customer service Instagram, nothing. Im a big time jacquemus fan and have been for years. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. ;). Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! . Users can call our helpline number to resolve their crypto related ptoblems quickly. Fabulous Quality and Design! Here are 8 tips for writing great reviews. You can also place your order with our team on the phone. They sent my address wrong to UPS, told me it was my fault! From the package to the product. . Find out how we combat fake reviews. This is unacceptable. Received the order but the box looks like its thrown somewhere. I love your collections every year. The bag is okay but a bit dusty and dirty. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon 1,977 people have already reviewed JACQUEMUS. Sizing is great, the quality is superb and I will certainly reorder from the website. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. For more information, please refer to our customer care page. When I tried to find the support form it appeared, that your site doesn't work properly. and the service is great and shipping is fast! I love my bag! Training: 11 weeks, Monday-Friday. Got this a gift for my wife, she fell in love with it! I am still waiting for the product and I have not received any email when they will send to me . We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. Quality is great! I loved the bag, it's great, and super fast delivery, thank you. There wasnt add a box for the purse. Jacquemus. Therefore it looks old or used. Thank you very much.I especially loved the packaging- as always :). I love that it was delivered to me super fast! My experience was amazing! It was it left to sit in the pouring rain. . 1-888-550-9675. I am still waiting for the product and I have not received any email when they will send to me . I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . . Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you! I love jacquemus and its style and the quality is on top! Call Us. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Coinbase customer service number. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. Available 24/7. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Anyone can write a Trustpilot review. When I enter on my account, in the status of my orders I can't see which of them have been returned. It was left on my porch in the pouring rain for two days. All rights reserved. Got this a gift for my wife, she fell in love with it! Suggested companies are based on peoples browsing tendencies. Ive ordered a top from the site last year and had 0 issues. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Find out how we combat fake reviews. I cannot track my order and furthermore they delay it more than it should alwayss. She is in love with them. It goes against our guidelines to offer incentives for reviews. The return process was perfect and easy! I will never ever buy anything from them again. So thank you Jacquemus!!! It has a red undertone, it looks like its been discolored by the sun. I love my bag! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Buy Jacquemus bags and get Free Shipping & Returns in USA. Contact them on WhatsApp, they always answer. Coinbase customer service number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ps, thanks for cute stickers which I get with my shipment. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. + Additional pay incentives as well as monthly . All previous emails sent to you from my private email prior to involving PayPal were ignored. + Paid training & PTO. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Two weeks went by and I never even received a tracking email. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Because of this I wouldnt order again.. I loved the bag, it's great, and super fast delivery, thank you. The return process was perfect and easy! I am very happy with my purchase! It was really fast and satisfying! Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Date of experience: January 24, 2023. They have no phone to US because they are French based and . Our native-speaking Customer Care team is available 24/7 to support you.