If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Company Information. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". I ended up winning 7 of the 12 contests! Talk to the interviewer about how you find motivation on the job. Being flexible in your schedule is valuable as a retail-based employee. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Find additional company focused interview questions by practicing from one of our industry sets. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. This is the company I see enjoying a long career with, and I am excited about this opportunity.". I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. If you have worked in another industry, describe your job's most challenging and favorite parts. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. Waitrose interview details in Slough, UK: 46 interview questions and 36 interview reviews posted anonymously by Waitrose interview candidates. Thank you so much! I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. Why do you want to work for Waitrose? I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. I would rate myself a 9 out of 10 as there is always room for improvement in any skill. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The main thing the hiring manager wants to hear is that you are responsible and organized. What would you do if you didnt get on with someone in your team? Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. You had a group task to do, and then an individual interview with a manager. It felt good to help, and I do not mind helping others when needed. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. Q6. I applied online. They just asked you standard interview questions that you would know. The interviewer wants to know what you like the most to see where your strengths lie. I won an iPad, cash incentives, and concert tickets. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. Waitrose job descriptions generally have a salary range noted on the job announcement. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? All of our products and training resources are protected by our 30-day no questions asked money back guarantee. I understand that retail can be challenging because of the multiple personalities you are faced with daily. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. Super nice interviewer and easy questions. First undertook an online situational assessment, then was invited to a group interview. Had to do a task, too. This question determines if you can function well in a competitive environment. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. This video. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. They asked basic questions which were simple and easy to answer. Focus on describing the positive reasons for wearing a uniform. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. You may have a portfolio or even photos on your phone to share. Full Suggested Answer & Detailed Response, Question 9, Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. If there is anything in your schedule that may hinder your availability, be sure to address this. "I am more than willing to cover a shift for a coworker if possible. Q8. If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. I have some photos on my phone of displays I created if you want to see them. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. Be sure not to mention names and end on a positive note. The purpose of this page is to help you prepare for your job interview. "I have solid communication skills and feel this skill is one of my greatest strengths. This leadership style has been effective because the workforce is engaged and empowered to innovate. "My ideal employer brings charisma and passion to their work. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. Tell me about a time you worked in a team. Asked 24 October 2017. ", "I left my last job because I was moving out of the area. Tell me about a time you worked in a team. I have three copies of performance reviews and letters of recommendation for your file if you would like them. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). A part of being a diligent employee is ensuring you are always on time and present when expected. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. Waitrose Interview Process. Talk to the interviewer about your past year's attendance at your previous job. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. Was quite a while ago now. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. Waitrose Interview Questions If you are looking for Waitrose Interview Questions you have come to the right place. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. ", "I do not require performance incentives to do a great job. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. ", "I hope to gain stronger skills in communication and customer service. "I have worked in retail for the past eight years. Why do you want this job and what can you specifically bring to the role? Tell me about a time you worked in a team. I cannot work in an environment that feels negative or toxic. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. Do you have a process in place for reporting these types of situations?". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Describe what you found during your research that excited you to work for Waitrose. How would you manage food temperature in the freezers/ fridges? "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. What skills do you possess that you think would be an asset to our team? I have worked in a leadership role for five years and always lead by example. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. "I have a rule always to treat my customers how I would want treatment in a store or establishment. Order today and you will get this bonus guide FREE offer available for a limited time only. Customer service is vital to a company's success. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. I hope once I complete my education that, I can be given full-time hours for the summer. Focus on reviewing Waitrose's return policy before your interview. Q4. Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. Contact us here. I would avoid approaching the employee as I would not want to make it a personal issue. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". I gave two weeks' notice and left the company on good terms.". You had a group task to do, and then an individual interview with a manager. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. How would you manage food temperature in the freezers/ fridges? Focus on being direct and honest, and explain why you left your last place of employment. They asked basic questions which were simple and easy to answer. I found it challenging because it was a different industry than I was accustomed to. When the workforce is engaged, it helps shape the company's future success.". I was invited to a teams online call to talk with a manager, and basically have a virtual interview. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. Our date tracking prior to 2019 was not accurately kept. Be complimentary of yourself - now is not the time to be super humble. Which all went well. I do my best always to be available and present when expected.". Some staff complained that they didn't have their work schedule yet. Assure the interviewer there is no reason why they shouldn't hire you. The more you can find out about Waitrose, the better. Applied online and passed the online assessment. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. Interview. It is a definite plus if you have cheered on your competitors and helped them along the way. Q2. Most people are enthused about being rewarded for their successes. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. When there is a problem in the workplace, I am the one people seek to resolve the issue. We do this by creating interview questions that we think you might be asked. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs If you have suggested change in another area of your life, use that example in your response. I went through a nasty divorce, and our house went into foreclosure. Assure the interviewer that you can commit to a wide range of hours. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Merely share that you have the means to get to work consistently and on time. Q3. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. 2. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. Full Suggested Answer & Detailed Response, Question 10, Dates shown above are approximate. Full Suggested Answer & Detailed Response, Question 5, They will think that it is respectful and it shows you have good manners. Be sure to avoid sounding self-righteous in your answer. Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. I am easily encouraged, and my best reward is knowing that my hard work is noticed. ", "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. The interviewer asks this question to see what type of employee you will be if hired. Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". Be thoughtful and draw upon the research you have done on the company. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Remember having related work experience will put you ahead of the competition. "I feel that performance incentives are a great idea. Focus on describing what you like most about the job and provide your reason why. ", "As a sales professional, I am driven by a challenge with a financial perk. Give Me The Answers To My Interview! Can you describe the management style here? Explain how working for Waitrose will benefit you in your career. First is the psychometric tests followed by a group interview and then a solo interview. Interview Questions. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. It's great to be 10-15 minutes early rather than just showing up on the dot. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. My criminal record is clean, but I did have poor credit two years ago. This position was also my favorite because it was such a great challenge. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. Using the posted salary range will help you determine what salary range you would expect if hired for the position. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Very detailed o line application process. Thereafter, its just 27+vat per month. I got an indication as to whether i got the position or not towards the end. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". They manager was kind and understanding. Share with the interviewer how you would like to be recognized for your hard work. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. The interview process was easy and enjoyable. Was quite a while ago now. Very detailed o line application process. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Most Waitrose job postings have many job duties you will be asked to perform. ", "I rate myself an 8 out of 10. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. ", "I take public transit; however, I find it very reliable. The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. Can you give an example of where you showed leadership? I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. Waitrose was updated by Krista Wenz on September 13th, 2022. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. Also included general questions of experience in customer service e.g: tell me a time when. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. "I have a lot of qualities that transfer well into a retail-based position. To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. Performance incentives can be very motivating. If unsure where the company stood on a return, I would ask my manager for clarification.". Glassdoor users rated their interview experience at. If you can read and write job offer forthcoming within 24 hours. 2023 PassMyInterview.com. If you are successful you'll be asked to select interview date. Good process overall. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. ", "I am currently making ?14/hour with two bonus opportunities. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. What is the interview process like at Waitrose? Describe a time when you completed a difficult, time-sensitive task whilst under pressure. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Focus on describing what form of reliable transportation you will use to get to work if hired. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. Explain how you provide excellent customer service. "I have worked with many personalities and management styles with great success. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. Still not convinced? I believe a management role with Waitrose would be a great next step in my career.". (worldwide success stories from our YouTube community! Proper planning will get you far, but sometimes life happens, and you'll need a plan B. The hours were just not right for me in the end which is a shame. I offered to help her out to her car, and she gratefully accepted. I created a presentation and gave it to my manager, who took it to upper management. There is no wrong answer as to what you want to learn if hired at Waitrose. They have approx 230 branches across the company and are still expanding. "I stay calm and composed when issues arise. Glassdoor users rated their interview experience at. If you have never created a display, that is fine. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. Your job duties will include speaking with customers, coworkers, and managers. It is best to describe your ideal employer as one that is the same as Waitrose. Im on step two ! Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. If you hire me for the position, you will not be disappointed in my performance. Then once got through that stage. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. After describing what you have learned, explain why Waitrose stands out more than other companies. Glassdoor users rated their interview experience at. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. PassYOURinterview at the first attempt! ", "I am very comfortable working independently. I applied online. It was fast and easy, asked several questions and had a group part before. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) "I have reliable transportation. ", "I have a transformational leadership style. This online course will instantly be free for you to access for 30-days. TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. Once I was late due to a terrible snow storm, and I notified my supervisor of the situation, so it was not an issue. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. I went today and got the job on the spot! Quick, easy and simple. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Interviews. Asking the right questions and very brief. Then once got through that stage. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. "I have researched your core values online and feel your values align with mine to a tee. Interview questions and answers were first added on July 30th, 2018. After describing the environment you dislike working in, end your response on a positive note. Talk to the interviewer about a time when you were able to suggest a change in the workplace. Transparency is the best choice when salary-based questions arise. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. ", "This job will fit perfectly surrounding my school schedule. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. How would you manage food temperature in the freezers/ fridges? Who has created the answers to the interview questions? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I am energetic, dependable, honest, and have a strong work ethic. Tasks required are mainly focused on show how you can organize stuff. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. 4 answers . "I am prepared and committed to working the hours listed in the position's job description. Full Suggested Answer & Detailed Response, Question 11, If security needed to be called, I would do so. Focus on being honest in your response. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. (You can also mention Heston, which is a premium range of Waitrose products, inspired or created by Heston Blumenthal) 2. I felt everything was relevant. Application. First is the psychometric tests followed by a group interview and then a solo interview. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. Easy Interview. I fully believe in honesty at all times.". What is your most important success so far? Super nice interviewer and easy questions. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. You will be better prepared to answer the question if what they wrote is fresh in your mind. Want to know what questions Waitrose ask at interview? ", "I have been in an unofficial leadership role for the past three years. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. Many retail-based organizations require their employees to wear a uniform. You want to be honest in your response without sounding needy. Had to do a task, too. No minimum term. "I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. Describe a stressful situation at work and how you handled it? Focus on describing that you work well independently and work well with teams. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. ", "I have two copies of letters of recommendation if you want them for your file.