stubhub refund policy change stubhub refund policy change

Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Part of my frustration is money lost but it's also abt the integrity of the company. Called stubhub, no help! "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Hopefully the credit card company will stand up for me. Money down the drain. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Use of this website signifies your agreement to our. Don't take NO for an answer! Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. They said the money had already gone to the seller which is pure BS. If my ticket was valid I WOULD HAVE USED IT. We will process the refund to your original payment method within 5 days. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. StubHub won't refund my money. Stubhub stole $770 from. Subscribe for full access to The Hollywood Reporter. I will never use this site again and highly advocate not using it to anyone due to this. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. We lost the concert for that. Help us improve this article with your feedback. StubHub stopped guaranteeing cash refunds. Read more about our event cancelation policy. I got a COUPON worth 120% of my original order. Now you gave them no time to sell again. Spent $314 for daughter and friend to see Harry Styles. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. StubHub is a global marketplace and our policies vary by region, in line with local guidance. anyone have any advise on how to deal with this? But opting out of some of these cookies may have an effect on your browsing experience. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Our policy change may have come as a surprise to people. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. As your event is postponed you are in limbo. That is a great question. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. Decide on a ticket price and how you will be repaid. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? These returns could mean so much to so many people, myself included, as to a difference as food or rent. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Receive a full refund of your purchase 2. So you don't think it's possible the original buyer got refunded and we just don't know about it? If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. "The return of live events, the input of customers, partners, and regulators, and the . Is Beyonces Tour Another Dynamic Ticket Price Mess? Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Seller listed tix he didn't actually have. Even talked to their top customer service expert who was an absolutely useless subhuman monster. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. The company blamed the difficulty of recouping from sellers during the pandemic. Concert is tonight and just received tickets in a completely different section then what i paid for. or Did you buy an excessive amount of tickets? "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. This site is horrible. Tons of others with stub hub purchases were going through the same thing. 5. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. He did not do that. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. I will NEVER use stubhub again! I don't want a damn coupon, I want my money back! From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Stubhub is such a ripoff. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. You will enter your community username and new password and done! The potential loss of revenue facing Live. Keep asking to speak to someone higher! I was not able to enter the concert . This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. These cookies ensure basic functionalities and security features of the website, anonymously. I called ticket master and all the floor seats were sold out!! This is an essential cookie for the website live chat box to function properly. Did you think about anybody besides yourself? The game has been changed to Sunday 27th August and we are simply no longer in the UK. Is Beyonces Tour Another Dynamic Ticket Price Mess? It . What if I never got either? I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. I will never use StubHub again. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Email is another option for requesting a refund. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. April 1, 2020 This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. I tried transferring through Wells Fargo and they didn't let me transfer. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. This settlement ensures that consumers will receive the refunds that they are entitled to.. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Paid over $550 for two Hangout festival tickets. Check the StubHub Help Desk Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Too many other competitors out there doing it differently. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Donno what to do. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Was there fraudulent activity with my tickets ? How is this right? They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. THE ATTORNEY GENERAL SAYS ANYONE AFFE. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. i am not interested in a credit that expires so therefore am requesting my full refund. Tried to resell same tickets for $20 more. i have tried to call several times but have been on hold >3 hours on 2 occasions. I simply do not understand how this can happen. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. But by the end of March, refunds were suddenly gone. StubHub Refund Ticket by Phone. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. a cash refund, but that cash refunds remained the default. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. They only let a few more people in until they actually closed all the doors. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Horrible return policy, will never use stubhub again!!!! If these are not available, you will likely get a full refund. Will never use Stibhub again unless I get a full tefundk. Hour on Chat and another hour on phone. I called immediately but received the same reply, "No refunds!" Yes It was for a special occasion. No. A lot of tickets sold on stubhub are individual people. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. I do NOT want a coupon I want my money. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Any good news for refund for us regrading clear actionable step to get Coachella refund? They said if I disputed it with my CC company they'll cancel my account with them. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. I agree I do not like their return policy. I purchased tickets to the Olympic gymnastics trials in January 2020. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I have been attempting to contact you several times regarding ticket order #553613638. this company sucks. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! When I got to the venue my tickets were no longer accessible. If these are not available, you will likely get a full refund. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. We appreciate your patience. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Stubhub sucks! I lost my tickets. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. StubHub will offer refunds for canceled events but not postponed events. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? Thank you StubHub. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Too late to purchase decent seats. I agree. The suit explains how StubHub has changed its. I got real sick and cannot go to the concert I need to possibly get reimbursed please. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! I went to Barclays Center for the Chris Brown Party Tour yesterday. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. StubHub Return Policy [Quick Information]. These people are entitled to their money back. About WSJ. This website uses cookies to improve your experience while you navigate through the website. View Ticketmaster Refund Policy. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Not only did it ruin our night, but it also cost us a lot of money for nothing! You aren't supposed to dispute charges because you changed your mind. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Call +1 (866) 788-2482 with all the details about the purchase. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. never use them again. Stub Hub stole from me. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Save my name, email, and website in this browser for the next time I comment. All rights reserved. 2023 The Hollywood Reporter, LLC. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. i have tried to call several times but have been on hold >3 hours on 2 occasions. They just don't care! All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Received only one of two tickets in one package. i am not interested in a credit that expires so therefore am requesting my full refund. If you want your refunds, go through your credit card companies or banks. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. It started giving credit instead: a voucher worth 120% the ticket price. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Site says venue will honor original ticket but when i click on view tickets nothing there! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. So I would like a refund for the pass that was never sent to me. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Wow. At NO stage did they advertise this game as a TBA or TBC date and time. This cookie is used for the website live chat box to function properly. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. 2. Called them and they said the venue had not marked those seats as obstructed. The company even repeated that promise of full refunds in an email sent to Cormier in early March. View Vivid Seats Refund Policy. After placing me on hold they said, the tech reviewed it and it did show on the website. Its my first and last time using this site. I called the credit card company and the charges on the card had not even hit yet. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". On or about May 3, 2021, Defendant announced that it would provide Eligible To Stubhub.com and surprisingly they were already on sale. Concert was postponed to October and was just canceled. Refund peoples money. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Following backlash from customers, the ticketing company responded in a statement this week. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Explain your scenario, and provide any applicable evidence. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina You dont get to change the rules to suit you after the fact. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Select Sell tickets from the three dots. Its really not fair to people whom purchased on this platform. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. It has been awhile since I made the phone call to initiate a refund. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. September 15, 2021 Their poor customer service folks! hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. StubHub phone wait times are 3 hours. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. We were so upset. The credits are valid through the end of 2022. I wish I found this website earlier. i have attached the information from the venue. We are changing the way you register and sign-in to the StubHub Community. I purchased a Citi field parking pass for Mets opening day. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. But . I purchased tickets to the Olympic gymnastics trials in January 2020. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB.