Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. We bought it received it by UPS in a week and hung it up. They should offer free delivery over a certain amount spent. I do and I don't like this place. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Apply today at CareerBuilder! We use dedicated people and clever technology to safeguard our platform. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Heather Jester was our guide and inspiration. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Love coming here! General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. The showroom is clean and beautifully furnished. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Known for their sleek online experience and modern styles, they also have 71 locations across the US. The pros: Beautiful and interesting selection of coffee tables. She asked all the right questions of what I envisioned for my new place. Michael has also been very helpful as well. Customer service never calls back when you try to resolve the account. Please send all requests to [emailprotected]. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. ! Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Everyone is always so helpful and pleasant to work with. My chairs also came in less than 1 week in perfect condition! Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. . Like all things you read on the Internet, understand there is no better judge than yourself. And I love the way they do customer service from sales to delivery I have no complaints. I love my beautiful, charming, cottagy apartment thanks to Arhaus. The least they can do is have great customer support for the prices they charge. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. We make every effort to display the colors of our products accurately on the website. This was my first and last Arhaus experience. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. I'm being passed from employee to employee who have no idea what's going on. Clearance Items (marked Last Chance! With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Ugh. This stuff happens! They sure asked me to pay for the furniture right away. This is a follow up to my September 27, 2022 review. Thank you. Made to your specifications and submitted for production at the time of your order. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Visit your local store today to schedule your complimentary design consultation! The pros: Beautiful selection of unique, quality dining furniture. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. The couch bent in the middle and was closer to the floor than the ends. Arhaus is a lovely store in Plano/ Frisco Texas area. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Most of our products and custom options are available online, however not all pieces are shown. Forget about it! It looks amazing and well constructed. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. She took us to the second floor and when I got off the elevator I saw it immediately. We have purchased gorgeous coffee table after seeing it on floor. They promised a discount. Run don't walk away from Arhaus! I will continue to work with her on future projects. Anyone would miss this. Would definately recommend the store and their delivery again! If you received a UPS Ship Notification email, you may track your shipment at ups.com. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. I have worked with Michael Babcock to furnish two homes. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. If it's your first time visiting this sign in page, you'll need to create a new account to continue. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. The furniture is decent at best but totally not worth it with such poor service. . The pillows are easy to wipe down too. Love the pieces and well have them for a long time! The Palmer bedroom set we purchased looks great and very impressed with the quality. If you don't want to deal with headaches, order everything online!! People that come over say the room belongs in a magazine. So far non of it has fixed our issue. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. From looking at other recent reviews on various forums I'm not alone. Tracy has been so professional through out the whole experience. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). DUTIES AND RESPONSIBILITIES Yes. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io My kids love the Kipton sectional that the neighborhood kids like to camp out on. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. They are sending someone to repair some of the pieces and are actually replacing some of them. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Please contact Arhaus for details. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Spent $13,000 on a custom leather sectional. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. | Consumer Comment The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Read trusted and proven furniture store reviews from thousands of real customers. We will definitely be repeat customers. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I will rather go to Bob's furniture. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate.