Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Taylor Swift Tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. This field is for validation purposes and should be left unchanged. As well as charged me double the amount. the price it is sold for on the primary market). 7.1 Ownership of Intellectual Property. status of any class action settlement claim. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Unfortunately it might take a lot of back and forth communication. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. If you fancy a viagogo event roulette then use this company. We often link to other websites, but we can't be responsible for their content. Can I pick up my tickets instead of having them shipped? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. All redress are non-exchangeable/non-refundable.. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Carnaval Barranquilla Tickets. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. 6.7 Third Party Information. Which? The whole ordeal cost me almost a thousand dollars. I have been fighting with viagogo since October of 2021 with an canceled event. I'm Travelling - where and when will I receive my tickets? You will need a username and password to access the Site and use the Services. All forms of redress are non-transferable and non-refundable. That's not something you're likely to shake off. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 5.1 Investigations. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. When Your Event is Canceled or Postponed. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. They keep finding excuses as to why it has not been processed. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. 3.4 Indemnity. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. How do I find tickets I've already downloaded? 3.3 Laws and Regulations. 1.2 Ticketing Exchange. . the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . your claim status, claim form or questions about when payments are Nelnet Servicing Data Leak Your Personal Information At Risk! Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Including any such items constitutes a material breach of these terms and conditions. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. You will be entitled to a full refund or a 120% voucher. Send us your story with as much detail as possible to fill out our investigation. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. If the event organiser is offering vouchers or tickets . Viagogo will keep saying they already paid you but they will never show you the proof of payment. This has reportedly been a long-standing policy of Viagogo. Why can't I see my order or sale in my account? Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. 6.9 Change or Suspension of Site. 6.11 Permitted use. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 6.1 No Warranty. Due to extreme weather conditions, our phone lines are currently closed. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. In 2020, New Zealanders were warned about buying tickets to . Required fields are marked *. Welcome to viagogo's online ticket exchange (the "Site"). Ive been told a refund is coming in 10 days 4 times now. 6.10 Notices. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. 4 replies 17.4K views. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Ticket-holders to postponed events will be able . has found. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. I sent our ticket numbers but Opera Australia said they were not theirs. Refunds, therefore, aren't applicable. I have sent multiple proof to them that the event is indeed canceled. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The court would need to determine which Class members would choose the voucher over a cash return as per the company. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. 7.3 Additional Policies. Privacy Policy | By clicking a link you are consenting to this. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Be the first to hear about special offers. Top Class Actions is a legal news source . Viagogo-cancelled event and refunds. They do not say they are going to charge such fees per a ticket . Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Rufus Du Sol Tickets. However, despite the official announcement . Invalid tickets are defined as anything where buyers are refused entry. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Such notice shall be deemed given one business day after the email is sent. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. I entered the incorrect email when registering, how do I change it? Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Justin Bieber has cancelled the remaining dates of his Justice World Tour. expected to be mailed out. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Gather all the information you have on the purchase. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The Weeknd Concert Tickets. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. Taylor Swift Tickets. 4. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). The revised version of this Agreement is automatically effective after it is initially posted on the Site. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. During this time, the Site will be temporarily unavailable. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Please add me to this list as I am almost 100% sure I got scammed. 6.4 Release. Romeo Santos Concert Tickets. This is so frustrating its been 2 years !!! Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We would like to show you a description here but the site won't allow us. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Ha*Ash Concert Tickets. You should typically get a refund for the ticket and any fees or service charges within 30 days. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). I have no ideal why a law suit has not come up sooner. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Stray Kids Tour 2023. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. To sell tickets, a Seller lists the tickets in the Site database. Ticket listings are a representation of actual seat location. ', Beware of this fake Disney+ phishing email. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. The good date is 9/11/21, but the relisted my tickets for 9/21/21. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Since June, we've found listings for events at all of these venues on Viagogo.